Hotel Front Office Manager (Hyatt Experience is Mandatory) Job at Texas Hotel Management, Fort Worth, TX

  • Texas Hotel Management
  • Fort Worth, TX

Job Description

Job Description

Job Description

We are hiring an experienced  Front Office Manager for our Hyatt House property. This role requires prior experience at  Hyatt House or Hyatt Place and strong knowledge of Hyatt brand standards, guest service culture, and operational procedures.

The Front Office Manager will lead the front desk team, ensure smooth daily operations, and maintain exceptional guest satisfaction aligned with Hyatt brand expectations.

Key Responsibilities

  • Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions
  • Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff
  • Ensure full compliance with  Hyatt brand standards and service protocols
  • Collaborate with Housekeeping and Engineering to ensure room quality and readiness
  • Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams
  • Handle guest concerns, service recovery, and escalations professionally
  • Maintain accurate billing, cash handling, and audit processes
  • Review guest satisfaction scores and execute improvement plans
  • Prepare departmental reports and participate in leadership meetings

Requirements: Must-Have

  • Previous experience with Hyatt House or Hyatt Place (Required)
  • Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager role)

Skills & Competencies

  • Proficiency in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
  • Strong leadership & team development skills
  • Excellent communication and guest service skills
  • Ability to work weekends, evenings, and holidays based on business needs
  • Strong problem-solving and conflict resolution abilities

Education

  • Bachelor's degree in Hospitality or related field (Preferred)
  • Hyatt brand training/ certifications (Plus)

Preferred Traits

  • Service-driven and guest-focused
  • Calm under pressure, solutions-oriented
  • Strong attention to detail and organizational skills
  • Experience with extended-stay hotel operations is a plus

Powered by JazzHR

cgyZ5nf15C

Job Tags

Night shift, Weekend work, Afternoon shift

Similar Jobs

HEI Hotels & Resorts

Steward Dishwasher Job at HEI Hotels & Resorts

About UsThe Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community. The hotel has recently revitalized its public spaces, meeting rooms and guest rooms. At the Westin, our associates are treated like family. We offer competitive salaries,...

The Maids

Miembro del Equipo de Limpieza Job at The Maids

 ...contratando: Limpiadores(as) Profesionales de Casas nete a nuestro equipo en The...  ...equipo y se enorgullece de hacer bien su trabajo? En The Maids , hacemos ms que solo limpiar...  ...utilizando nuestro exclusivo Sistema de Limpieza Profunda Healthy Touch de 22 Pasos . Y... 

KForce

Director Infrastructure Platform Operations Job at KForce

 ..., and lifecycle management of enterprise infrastructure across cloud and on-premises environments. This role is responsible for ensuring...  ..., data centers, networking, virtualization, storage, end-user computing, service desk operations, backup and recovery, and platform... 

STV Group

Landscape Architect II Job at STV Group

Make Communities Better.STVs Land Development team in Owings Mills is growing and seeking a mid-career Landscape Architect who wants to do meaningful workprojects that shape campuses, neighborhoods, and commercial environments across the Baltimore Metropolitan region... 

Metabolic Solutions Inc

Health Coach Job at Metabolic Solutions Inc

 ...Position Summary The Health Coach at Opti Metabolics is responsible for delivering personalized, data-driven support to members working...  ...psychology and/or habit-based coachingWorking Conditions Fully remote; flexible hours depending on caseload and member availability...